Data & Privacy Policies
Your privacy is important to us. This page explains what personal information we collect, how we use it, how we protect it, and the choices you have. By using our website or purchasing our cakes, you agree to the practices outlined here.1. Information We Collect
We collect personal data to help process orders, communicate with customers, and improve your overall experience on our website. The types of information we may collect include:Personal Identification Details
Full Name
Email Address
Phone Number
Order & Delivery Information
Billing Address
Delivery Address
Preferred Contact Method
Order Notes (e.g., cake design instructions, allergies provided by customer)
Automatically Collected Data
IP Address
Browser Type
Device Information
Website usage data
Cookies and tracking information
2. How We Use Your Personal Data
We use your information strictly for purposes related to our cake‑making and order‑fulfillment services, including:Processing and delivering your cake orders
Contacting you about your order status or inquiries
Sending invoices, receipts, or confirmations
Providing customer support
Improving our website, services, and customer experience
Sending updates, promotions, or newsletters (only if you opt in)
Tracking website performance through analytics tools
We do not sell or rent personal data to third parties.
3. Email Subscription & Marketing Communication
You may choose to subscribe to our email list to receive:Special offers
Discounts
New product announcements
Baking tips or seasonal updates
You can unsubscribe at any time through a link in any email you receive from us.
4. Cookies & Tracking Technologies
Our website may use cookies and similar tracking tools to:Remember your preferences
Improve website functionality
Analyse browsing behaviour
Enhance product recommendations
You can adjust your cookie settings through your browser at any time.
5. Data Retention
We retain personal data only for as long as necessary to:Complete orders and provide services
Meet legal or accounting requirements
Maintain accurate business records
Once information is no longer needed, it is securely deleted or anonymized.
6. Legal Requirements for Disclosure of Data
We may disclose your information if required to do so:By law or legal process
To comply with governmental or regulatory requests
To protect our rights, property, or safety
To prevent fraud or misuse of our services
All disclosures are made strictly on a need‑to‑comply basis.
7. Data Security
We take data protection seriously and implement appropriate measures to safeguard your information, including:Secure payment processing via trusted third‑party providers
Encryption where applicable
Restricted access to customer data
Regular monitoring for vulnerabilities
While no online method is 100% secure, we continuously work to protect your information.
8. Third‑Party Services & Analytics
Our website may integrate with trusted third‑party services such as:Google Analytics
Email marketing platforms
Payment processors (e.g., PayPal, Stripe)
These services help us understand website performance, customer behavior, and sales trends. They may collect anonymized or aggregated data according to their own privacy policies. We encourage you to review their policies for more details.
9. Links to External Websites
Our website may contain links to other sites (e.g., social media platforms). We are not responsible for the privacy practices or content of those external websites.10. Your Rights & Choices
Depending on your location, you may have rights such as:Accessing the personal data we hold about you
Requesting corrections or updates
Requesting deletion of your data
Opting out of marketing emails
Restricting how we process your information
To exercise any of these rights, feel free to contact us directly.